The President of the Defensoría Ricardo Salazar, informed that its objective is to create and implement an alert management system related to the quality, safety and efficacy of medicines, medical devices, cosmetics, hygiene and cleaning products.

Through this agreement, they will implement a system of dissemination and promotion of information for consumers, mechanisms for regulation and verification of suppliers, education and empowerment of consumers to exercise their rights.

The National Director of Medicines, Noé Geovanni García, emphasized that this agreement will allow to transfer the correct information to the citizenship, through the official means of information.

The Consumer Protection Law establishes three means to solve conflicts: conciliation, mediation and arbitration, which are widely developed. With this, the consumer has the means to achieve the solution of controversies.

The Consumer Law, which recognizes the rights of consumers, not only seeks that consumers have access to quality products, and that they are protected from the risks that may involve certain products, but also seeks that, in the occurrence of damage caused by the consumption of any good or service, those affected may have access to justice and obtain redress.