During the execution of the plan from july 27 to august 7, the Defensoría del Consumidor attended 2,963 consumers and carried out 362 inspections.
74.00% of the services provided were advisory services, while 18.00% provided information on consumer rights, case management and activation of online ombudsman users, and 8.00% were reception of complaints.
The services provided by sector, 27.35% of the cases were concentrated in credit, followed by telecommunications with 15.89%, and commerce with 10.57%, among others.
Main reasons for attention
- Undue collections: 315 (12.90 96)
- Collection management: 203 (8.31 %)
- Breach of contract: 199 (8.15 9%)
- Undue interest charges: 152 (6.22 9%)
- Case consultation, online user activation and information: 140 (5.73 %)
During the operation of the "Plan Vacaciones Seguras 2022", the Defensoría del Consumidor identified compliance with the main provisions of the Consumer Protection Law in 70% (252) of the inspections, and in 30% (110) some type of non-compliance findings were detected, activating the administrative procedure before the Sanctioning Court.
These findings were mainly, product without price in sight (art. 27, of the LPC) with 56.64%; expired product (art. 14, of the LPC) 28.32 %; fair of information of promotions (art. 30) 7.08 %, special obligations for e-commerce suppliers (art. 21-A, of the LPC) 3.54 %, among others such as products without expiration date (art. 28) 1.77 %, product labeled in non-Spanish language (art. 27, of the LPC) 1.77 % and sale at price higher than offered (art. 43 B, of the LPC) 0.88 %. The Defensoría del Consumidor prevented the sale and consumption of 380 food products, mainly oils and margarines, carbonated and non-carbonated beverages, par, meats and sausages, and dairy products, among others.
The first four sectors with the highest non-compliance in the inspections were: restaurants (18.60%), sale of typical sweets (94.73%), sales of typical food in the fairgrounds (48.14%), sales of french fries, elotes locos and churros españoles (58.82%).