Displaying items by tag: Defensoría
Defensoría attended to cases of undue charges by banks
The Observatorio de Tarjetas de Crédito (OTC) of the Defensoría del Consumidor indicates that from january to february 2024, about 409 cases have been attended due to undue charges, surcharges and commissions by banks to cardholders.
Defensoría corroborated compliance with promotions and offers on Mother's Day
The Defensoría del Consumidor redoubled its vigilance in different stores in order to guarantee the respect of consumers' rights during their purchases during the celebration of Mother's Day.
Defensoría installs two digital kiosks for diaspora consumers
The Defensoría del Consumidor in coordination with the Ministry of Foreign Affairs of El Salvador, through the Vice Ministry of Diaspora and Human Mobility enabled in Colon and Soyapango, the first digital kiosks for consumers of the diaspora who use consular services in the country.
Defensoría investigates flour price increases
During the verifications carried out by the Defensoría del Consumidor, the President of this State portfolio, Ricardo Salazar, informed that they have received reports of price increases in wheat and corn flours.
Defensoría verifies leading importer of fertilizers and herbicides
The president of the Defensoría del Consumidor, Ricardo Salazar, led an operation in a leading company in the field of fertilizers, fertilizers and herbicides as part of the 11 measures against inflation implemented by the Government of President Bukele.
Defensoría conducted inspections at Omoa rice company
The President of the Defensoría del Consumidor and the team of inspectors of the institution visited the rice company Omoa, which packages and commercializes products of the basic food basket, such as rice, beans, rice, corn and flour.
Defensoría verifies that gas stations comply with exoneration of a percentage of VAT on fuels
The President of the Defensoría del Consumidor (DC), Ricardo Salazar, makes a tour in different gas stations in the western part of the country, to verify the temporary elimination of a percentage of taxes in the price of fuels.
Defensoría activates inspection plan and price survey on school supplies
The Defensoría del Consumidor launched this wednesday at national level the Plan Defensoría Escolar 2022, in order to protect the rights and interests of consumers during the purchase of school supplies.
Defensoría has carried out 445 inspections for compliance with the Consumer Protection Law
The President of the Defensoría del Consumidor, Ricardo Salazar, informed in a radio interview that in the plan for the verification of compliance with the Consumer Protection Law about 445 inspections have been made. They have found 8% of non-compliance in the area of misleading advertising.
Defensoría activates inspections in supermarkets to protect consumers during Christmas season
The Defensoría del Consumidor conducted inspections in supermarkets in the Metropolitan Area of San Salvador, as part of the Christmas 2021 Plan, promoted by the National Civil Protection System, to protect the rights and interests of consumers during the Christmas and New Year holidays.