The digital kiosks are virtual windows through which the user can request advice and manage consumer complaints and in turn, have access to information and educational material about their rights as consumers.

These devices are equipped with "touch" technology, which can be used in a practical and quick way by simply touching the screen to initiate a procedure. As self-service interactive devices, consumers can share and receive information in the form of text, images or video, as well as establish direct communication with staff from the Centro Nacional de Registros.

The articulation of efforts between the Defensoría del Consumidor and the CNR for the benefit of the consumer population is based on the inter-institutional cooperation framework agreement for the installation and provision of services for the promotion and protection of consumer rights, mainly for the users of the Centro Nacional de Registros.

Within the outreach strategy and digitization of services that the Defensoría del Consumidor has also put into operation two digital kiosks for salvadorans of the diaspora who use consular services of the Ministry of Foreign Affairs, at the headquarters located in Metrocentro Colon and Plaza Mundo Soyapango.

According to the DC, more than 9,000 services were registered in january. More than 60% have been made through non-presential means. This kiosk in the CNR of San Francisco Gotera, will allow people to join this method of reporting.

Translated by: A.M