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Regarding the inspections on technical consumer regulations, the institution has made approximately 300 verifications of scales calibration nationwide.
For the verification of energy efficiency labeling, the Defensoría del Consumidor, has carried out 400 inspections and 400 verifications of biosafety in shopping centers before Covid-19.
Salazar confirms that they have attended approximately 7,600 consumers this season. Financial services accounted for 33%, household appliances 15% and telecommunications 17% and these represent 65% of all the attentions.
Likewise, 53 % of the attentions provided have been through non-face-to-face mechanisms, through its virtual platform, Defensoría 2.0 application, or through calls or messages to Whatsapp 7860-9704.
The institution also highlighted with its Conciliación Virtual program and Agenda tu cita to facilitate the resolution of consumer disputes between consumers and suppliers.
If salvadorans have doubts about prices or conditions of any product or service, they can call 910.