Thursday, 19 March 2020 21:53

Customer service call center must continue to operate

Written by Coralia Cuellar

This morning several neighborhoods or people were affected by small interruptions of internet and electricity; however after the announcement of the closing of the Call Centers there was uncertainty to generate the claims.

Last night the President of the Republic, Nayib Bukele, asked the companies dedicated to provide the Call Center service, and the maquilas, to send all their personnel to the houses with salary during the next 15 days and those who did not want to obey the order, it would be the Ministry of Labor together with the pertinent authorities who would proceed to close these companies for non-compliance.

The danger with the announcement of the first case of Coronavirus in El Salvador is for these people who work just a few inches away from each other, so many of the companies this morning began to send back the staff who came to a normal working day.

However, during 4:00 am, and 7:00 am there were several power outages and intermittent Internet service in some areas, so users wanted to use the Call Center system, but no one responded.

At about 9:00 am, the General Superintendent of Electricity and Telecommunications (SIGET), Manuel Aguilar, made a call through his twitter account to all telephone companies that must keep their customer service system active, as well as call centers, and breakdowns.

While the electricity companies consulted by indicated that had alternative channels (social networks) to attend to any type of assistance in order to provide the best service to users; especially in this emergency period.

The telephone companies also indicated that will continue to provide attention and that these are available 24/7 for any notification.

Last modified on Thursday, 19 March 2020 21:57